SmallBizGenius Analysis

Zvab reviews are mixed, with some customers praising the platform for rare book finds and uncomplicated service, while others report negative experiences with customer service and refunds. Zvab's platform connects buyers with independent booksellers, leading to varied experiences.

Category Breakdown

Scores based on analysis of 4 recent reviews

Customer Service

3.0/10

Reviewers express frustration with zvab's customer service, citing difficulties in resolving issues and receiving timely responses. One reviewer described it as the "Worst customer service ever!"

2 reviews mention this

Product Quality & Selection

8.5/10

Customers appreciate zvab's ability to provide access to rare and hard-to-find books. One reviewer stated they ordered a book they had been looking for a long time and were satisfied with the condition.

3 reviews mention this

Refunds

2.0/10

A reviewer reported difficulty receiving a refund due to issues with their original payment method, describing the process as a "waste of time" and the experience as the "worst ever."

1 reviews mention this

Ease of Use

9.0/10

One reviewer found the ordering process to be simple and straightforward. They described the whole process as "uncomplicated."

1 reviews mention this

Pros & Cons

What Customers Love

Access to rare and out-of-print books Mentioned 3x
"Often good for finding rare books :)"
Supports independent booksellers Mentioned 1x
"it supports small independent booksellers."
Uncomplicated ordering process Mentioned 1x
"The whole proces was uncomplicated"

Common Complaints

Poor customer service Mentioned 2x
"Worst customer service ever!"
Difficulties with refunds Mentioned 1x
"I don't get my refund unless I will go through the tiresome process of contacting my bank!"
Risk of receiving items not as described Mentioned 1x
"The seller sent me a "new" book but without the dust cover/dust jacket"

Common Questions About Zvab

Answers derived from customer review patterns

Is zvab legit and trustworthy?

Zvab connects buyers with independent booksellers, so experiences vary. While some customers report positive experiences finding rare books, others have encountered issues with customer service and refunds. It's essential to carefully review seller ratings and policies before making a purchase. Due to the mixed reviews, small business owners should proceed with caution and consider alternative platforms if reliability is paramount.

Based on 4 reviews

Does zvab have good customer service?

Based on the reviews, zvab's customer service is a significant area of concern. Some customers have reported difficulties in resolving issues and receiving timely responses. One reviewer described it as the "worst customer service ever!" This suggests that zvab's customer service may not be consistently reliable, and small business owners should be aware of potential challenges when seeking assistance.

Based on 2 reviews

Ready to Try Zvab?

Save on your first purchase with 1 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Zvab against 24 similar lifestyle & perks options.

View Alternatives